DStv Premium is the most comprehensive and expensive package offered by DStv, providing a full range of 157 channels including over 95 audio channels, 15 sports channels, 10 kids channels, and 60 entertainment channels [2, 4]. The package is priced at R799 per month [2] and with an annual subscription cost of R9,230 [5]. Some customers have found ways to reduce the effective price of DStv Premium by purchasing fibre from MultiChoice, potentially lowering the cost to less than R500 per month [7].
DStv Premium is praised for offering the biggest selection of live sports and the best international content, making it the “#1 entertainment destination” [2]. However, the high cost of the package has led to complaints, with some customers finding it too expensive for their budget [4].
In terms of customer satisfaction, DStv has a consumer rating of 1.21 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases [10]. Some users have reported problems with the streaming quality, experiencing buffering and resolution changes that made the viewing experience frustrating [3]. Additionally, customers have complained about the high cost of the service and the limited streaming options for households with multiple users [6].
On the other hand, there have been positive experiences with DStv’s customer service, with some customers expressing appreciation for the helpfulness and knowledge of the support staff [8]. Despite these positive reviews, DStv has an overall “bad” rating of 1.5 stars on Trustpilot [9].
In summary, DStv Premium offers an extensive selection of channels, including live sports and international content, but its high price and issues with streaming quality have led to dissatisfaction among some customers. While there are positive experiences with customer service, the overall customer sentiment towards DStv Premium is mixed.